All this case (and similar others with other companies) demonstrates is that we're lacking in laws and regulation here.
There should be no way that it is legal to just lock a customer like that without paying them all the money invested in virtual "goods". Sure, you want to block me then return all the money I paid for music, apps, etc.
There should be channels in every company where they will precisely tell you what happened and why. If they want to just stop dealing with you - they must pay back.
There's nothing wrong with using a service, what is wrong is that our laws are not up to the task of dealing with those risks.
All this case (and similar others with other companies) demonstrates is that we're lacking in laws and regulation here.
There should be no way that it is legal to just lock a customer like that without paying them all the money invested in virtual "goods". Sure, you want to block me then return all the money I paid for music, apps, etc.
There should be channels in every company where they will precisely tell you what happened and why. If they want to just stop dealing with you - they must pay back.
There's nothing wrong with using a service, what is wrong is that our laws are not up to the task of dealing with those risks.