+1 for executive customer support care team. Some life hacks for this if the company makes it hard and Googling the company plus "executive customer support/consumer advocacy" doesn't find anything: Searched LinkedIn for employee emails for team members, guess the email format and email them. Email board members, CEOs. Just go straight to Executive customer service after your first failed try. I've had success with Amazon, Ebay, banks, my insurance company, and more using this method. A lot of people get stuck in the system by calling the normal customer service pipeline and can never solve the problem and don't know there's a back door do the executive customer support. Even I fall into that trap sometimes because I guess there's social pressure not to use it - the Amazon address is jeff@amazon so it's a bit nervewracking psychologically to use it, but in most cases the email accounts are just funneled.