Note that no one is complaining about them locking-out "new identities" (which could be easy to create), but about them locking-out "old identities that have paid thousands of dollars to them" (which are not as easy to create), without any reasonable recourse option.

I'm sure your shred of sympathy would quickly disappear if this ever happened to you, but... as the saying goes... "pepper in someone else's eyes is a refreshment to me".