My experience has been just opposite with Amazon at least their Web services. One of my account was hacked and since I don't use AWS any longer the emails and alerts were going to an email I never check. Don't remember how I discovered it but upon opening my AWS account I was stunned to see a $50,000 something bill. Amazon even raised a GST invoice for the same IIRC.
My heart sank and mind filled with questions and uncertainty.. What if AWS sues me, maybe they will settle it for half or 25%. But their customer support was more than kind to me. In every reply they assured me that I need not worry and they are working on my behalf to resolve this.
I cooperated with them in every way possible and After 16 days I finally got a reply that it was all taken care of and I owed them nothing and they didn't even suspend my account. God knows how the things would have turned out with any other hosting. I did leave them a suggestion to hard-cap the billing instead of just email alerts.
> I did leave them a suggestion to hard-cap the billing instead of just email alerts
Why would they do that? Enterprise customers are just going to pay the bill, and for small customers they get a lot of good will when they make a "special exception" and don't ask you to pay for charges that someone else fraudulently racked up.
The actual cost of providing the service to the fraudsters is probably so low that they don't have a lot of incentive to prevent the fraud, as long as there is a non-zero chance that someone pays for the fraudulent charges.
My heart sank and mind filled with questions and uncertainty.. What if AWS sues me, maybe they will settle it for half or 25%. But their customer support was more than kind to me. In every reply they assured me that I need not worry and they are working on my behalf to resolve this.
I cooperated with them in every way possible and After 16 days I finally got a reply that it was all taken care of and I owed them nothing and they didn't even suspend my account. God knows how the things would have turned out with any other hosting. I did leave them a suggestion to hard-cap the billing instead of just email alerts.