> I went through every possible channel to explain that the card does not send me a billing statement and I cannot possibly produce one
Offerers of online banking services take note: even if you don't mail statements to your customers, you should provide an option to generate such a statement that the customer can download as a PDF.
Offerers of online banking services take note: even if you don't mail statements to your customers, you should provide an option to generate such a statement that the customer can download as a PDF.