When Google does this it is fully expected, IMO there is never an expectation of customer support with Google with any of their products. That is, they have no good reputation to keep or to lose when it comes to customer service (imagine calling Gmail or YouTube as this user did).
If Apple goes down this path it will literally destroy the company, customer service is one of the most important competitive advantages they have.
The executive team that answered this email should be focused primarily on ensuring it never happens again as we speak.
If Apple goes down this path it will literally destroy the company, customer service is one of the most important competitive advantages they have.
The executive team that answered this email should be focused primarily on ensuring it never happens again as we speak.