Any company that is sufficiently large can (and should) be scrutinized, but at Amazon scale, arguments can easily be cherry picked to make whatever outcome you decided to be the truth look like the truth.
I could for example bring forth the times some merchant attempted to talk me out of filing a complaint, because, apparently those have very real implications very quickly, with fines and restrictions being imposed by Amazon, which makes a lot of sense to me, considering Amazon is basically letting those vendors play with their "credit score" of trust.
But alas, pretending that I know this to be more than anecdotal evidence, I will not.
I think the things I raised are problems independent of scale. Amazon deemphasizes the merchant and wants to own the shopper relationship, then turned around and tried to claim that they're not liable for the goods they sell.
I could for example bring forth the times some merchant attempted to talk me out of filing a complaint, because, apparently those have very real implications very quickly, with fines and restrictions being imposed by Amazon, which makes a lot of sense to me, considering Amazon is basically letting those vendors play with their "credit score" of trust.
But alas, pretending that I know this to be more than anecdotal evidence, I will not.