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A human who had to write several dozen support answers?

Naming collisions have to be a common occurrence for Facebook. It’s sufficient to write exactly one mail for such cases. There is no need to re-write or change things around, it’s always the same answer to the same question.

Using a robot to write stuff like that seems wasteful – I don’t even think it would currently be possible.




It's probably a template. Someone read it, and picked "template-name-conflict-XYZ" to respond with.




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