Nobody wants chatbots and companies just drum up propaganda to create that impression because they want to reduce their customer support costs while giving themselves a pat on the back and pretending that it is in the interests of the customer.
A chatbot is just a long way of saying "GO AWAY!".
Large telecoms do this so they get to shut down their customer support almost entirely while claiming that they are available for the customers.
a large telecom in Australia has applied this to an extreme degree in the last two years to the point that you almost can't contact them no matter how severe the issue is. Their message is clear "SHUT UP AND PAY".
A chatbot is just a long way of saying "GO AWAY!".
Large telecoms do this so they get to shut down their customer support almost entirely while claiming that they are available for the customers.
a large telecom in Australia has applied this to an extreme degree in the last two years to the point that you almost can't contact them no matter how severe the issue is. Their message is clear "SHUT UP AND PAY".