I refuse to use chat bots. The technology never worked, and I don't want to waste my time with something that doesn't work.
What is happening is that some salesman is laughing to the bank. I few months ago, a salesman that I work with asked if we should put a chat bot on our website. (IE, with the tone that he wasn't going to take no for an answer.)
I responded that they don't work, and will frustrate people who come to our website. I also pointed out that we are a high-cost asset, with a high-touch sales process. Such a chat bot would be insulting.
His response was some form of "but everyone's using it and they're super-popular and work well."
I then pointed out that the article he read was probably written by the company that sells them.
What is happening is that some salesman is laughing to the bank. I few months ago, a salesman that I work with asked if we should put a chat bot on our website. (IE, with the tone that he wasn't going to take no for an answer.)
I responded that they don't work, and will frustrate people who come to our website. I also pointed out that we are a high-cost asset, with a high-touch sales process. Such a chat bot would be insulting.
His response was some form of "but everyone's using it and they're super-popular and work well."
I then pointed out that the article he read was probably written by the company that sells them.