I worked as a helpdesk tech in the USAF years ago. The policy on who gets a new computer if they ask generally comes down to fitting into one of the following criteria:
1. How fucked is the PC? Do we have the skills/time to fix it?
2. Is the person an officer or important civilian? Are they in a leadership role?
If a low-ranking airman had a slow laptop, we'd give them advice and tips to speed up the PC and send them on their way unless it was a chronic issue. If it was a high-ranking officer who had a slight performance degradation, we'd replace the PC that day. These weren't codified rules, it was just the culture of our organization and the military in general.
1. How fucked is the PC? Do we have the skills/time to fix it?
2. Is the person an officer or important civilian? Are they in a leadership role?
If a low-ranking airman had a slow laptop, we'd give them advice and tips to speed up the PC and send them on their way unless it was a chronic issue. If it was a high-ranking officer who had a slight performance degradation, we'd replace the PC that day. These weren't codified rules, it was just the culture of our organization and the military in general.