> I'm in security, and one thing I always try to stress is that if the security software is causing work stoppages, it should be treated with the same importance as an outage. Just as you wouldn't tolerate an internet connection that went down all the time. Outages from security measures are still outages.
Outages/workstop are pretty binary. Otoh its hard to see how much time people spend just waiting for stuff to complete. At my last job, pulling down a copy of the test db for local use was taking 30-40 minutes. But because everything else was slow, it was only after I noticed it being a lot shorter for coworkers that I even bothered investigating what was causing it (version of mysql was old, made it a 5-10 minute process after fixing a config).
Outages/workstop are pretty binary. Otoh its hard to see how much time people spend just waiting for stuff to complete. At my last job, pulling down a copy of the test db for local use was taking 30-40 minutes. But because everything else was slow, it was only after I noticed it being a lot shorter for coworkers that I even bothered investigating what was causing it (version of mysql was old, made it a 5-10 minute process after fixing a config).