I’m not sure I understand the point about enterprise apps, because that can go both ways. Custom company application tend to be the worst, because they apply all the company branding guidelines, rather than just applying to system defaults.
I’m not making the case that one being better than the other, or really trying to say anything about custom vs enterprise.
My main point is simply that there’s a significant gap between “it can be used” and “it can be used well” — and a designer’s primary job is to bridge that gap (generally the engineer in us takes us to “it can be used”). That (some? many? majority?) designers aren’t competent is a separate concern… but their abstract goals are fairly obvious and intuitive if difficult to specify concretely
And we understand this intuitively, because there are many apps in our section of the universe that fall under it can be used — back-office apps, enterprise apps, etc a constant offender (not say good ones don’t exist, or bad custom apps don’t exist, or bad designers/designs don’t exist… etc — but we’ve all probably encountered a good few that are astoundingly unpleasant to use)
yup, users then even feel violated because some "great" manager somewhere told devs to screw over users settings and for example force user to look at animations, which is like 100 times worse than fonts mentioned earlier.
