Just like 'ad supported,' I get the feeling that a 'premium accounts supporting free accounts' model is thrown around too freely. Something that can be thrown in later in the game, after you're popular, to generate revenue. How many examples do we have of this model working out? I'm not really referring to the high price-per-unit premium services (customised/B2B), I think they're an independent category. I am also not referring to services where the 'free' version is essentially a sample. I think the free version would need to be useful in itself to qualify for this category. So I'd naturally expect the majority of users to be using the free version.
I think this is an natural in context example:
http://news.ycombinator.com/item?id=302142
My immediate thought is that unless the service is immune to competition, a service with virtually 0 marginal cost per customer, is a bad fit. From that I'd further speculate that using premium-only features & ad removal to differentiate free from basic is not the best route to take. A premium service that costs the service provider something (eg storage) is probably preferable.
One to watch is naturally Google Apps Premium Edition. Interestingly Google Apps uses all three selling points - more storage, ad removal & additional features to upsell. Considering the resources that have gone into these apps over the years & their level of success in the free end of the market, it's a high bar before you could plausibly take this as a case study in the success of this particular business model. Maybe 1/2 - 1 million paid accounts ($25m - $50m per year) could be called a borderline case.
http://www.google.com/a/help/intl/en/admins/editions.html
So. If anyone has interesting examples please share. Info on how they're doing, as well as stuff like what the free/premium ratio is like would go down well.
If you want some good data, you'll really want to read this: http://particletree.com/features/web-app-autopsy/