"Just get you issue to the front page of hacker news, if you can't make it fuck off" is not a valid support strategy for one of the biggest corporations in the worls
Would you prefer nothing to happen? In the real world, we have two bad choices: either google ignores it completely, which I’m certainly not defending, or some of its employees try to make good. Why punish people for doing the right thing?
Of course I think their support is generally reprehensible. But we don’t have a third choice right now, so these employees taking initiative seems like a win.
Or maybe it's part of their strategy? Remember, Google is an advertising agency.
They are sending a message out that their support is maybe not 100% adequate, but if you do have an issue, just raise your voice on social media and it will be fixed. In the end everything will turn out allright, not?
The message they are sending out is downright misleading. Maybe we should even say no to that.
It would be better if that googler or google itself recognized that having lots of automatic switches that destroy businesses, or people's email access or other things with no recourse is unacceptable and worked on that. Google should have an ombudsman or office that deals with these issues. I'm sure there would be lots of fraudulent claims. But there would be lots that were not. Please google let people pay to speak to a human for help when there is a problem.
That would be even better. Google search email and docs are almost public utilities at this point. But at least, we need to regulate on Google shuts down accounts, because it can really screw people's lives and companies. That reminds me I need to copy everything out of my own Gmail and docs again Just in case Google one day says I'm a persona non grata.
