Not the OP, but I sent a friendly note asking a question that was perhaps a bit dumb--just asking to clarify what one "collaborator" meant to them. The response I got back was a bit rude.
Keep in mind my email said I was choosing a subscription plan. As someone who has done support, being rude to people about to purchase your service is even dumber than the question I asked...
I encountered something similar as well with their subscription plans. This was before a friend pointed me to Bitbucket, at which I've been very happy since.
How so? They're quite snappy with the support in my experience, and handled the firesheep situation much better than most companies.