14 people normal hours/normal weekdays are roughly 14*1800=25,200 hours/year.
The complaints, according to the article, are 12,000 per year.
That makes it roughly 2 hours/complaint.
At first sight it doesn't sound like the clerks are overworked.
14 people normal hours/normal weekdays are roughly 14*1800=25,200 hours/year.
The complaints, according to the article, are 12,000 per year.
That makes it roughly 2 hours/complaint.
At first sight it doesn't sound like the clerks are overworked.