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Without proper separation of duties to limit blast radius, it's just as damaging as a software vulnerability. It sounds like that's the real issue here: Compromise of a support engineer lead to far more access than should have been permissible.



Right, but their claim is that there were proper separations that successfully did limit the blast radius.


Or at the very least, audit logs so they can see what that support engineer's account did during the period that the account was compromised.




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