I honestly do not understand why anyone having a fraud call, would not bother to go to the bank itself. That is my rule and would have avoided the situation. I had a call similar to the article's and in the end I just said I will go to the bank myself and sort the issue in person. As i did not see any communication in my bank's page, nor app(it has push notification), nor any letter I never bothered to waste more time.
I put the effort on the bank, as the bank has the duty to safeguard my money, not the other way around. The bank's responsibility on suspicion of fraud is to block the transaction and summon the account holder.
I use the bank's channels for communication and this does not include random calls. It communicates with me through the bank's web page and app and it has never sent me any email. This is true for my experience in Poland and Portugal. The Portuguese bank used to have a crappy web-banking system and even this worked properly. When I got contacted by my bank, it was an in-person summon with no ability to discuss through the phone, the end.
Being so "remote" these days that we do not consider it important to go to the bank in person is maybe the issue. It is ridiculous one's ability to handle one's fortune in a phone call. It should be bureaucratic by nature.
I can understand being busy but not a single time the article's writer mentioned he will go and sort things himself in the bank. Are physical banks rare in the United States?
I put the effort on the bank, as the bank has the duty to safeguard my money, not the other way around. The bank's responsibility on suspicion of fraud is to block the transaction and summon the account holder.
I use the bank's channels for communication and this does not include random calls. It communicates with me through the bank's web page and app and it has never sent me any email. This is true for my experience in Poland and Portugal. The Portuguese bank used to have a crappy web-banking system and even this worked properly. When I got contacted by my bank, it was an in-person summon with no ability to discuss through the phone, the end.
Being so "remote" these days that we do not consider it important to go to the bank in person is maybe the issue. It is ridiculous one's ability to handle one's fortune in a phone call. It should be bureaucratic by nature.
I can understand being busy but not a single time the article's writer mentioned he will go and sort things himself in the bank. Are physical banks rare in the United States?