Transitioning to any non-homegrown system is not trivial either, as you'll need some process to reconcile info from current system and some external system. However powerful some external systems are, planning a migration to something non-homegrown is itself a monstrous process. Benefits of staying 'in house' can simply be you're not wasting time trying to fit your existing processes and data in to something external.
That's really great that Ford uses Zuora. But for someone trying to work with an inhouse system that doesn't map to what a system like Zuora can handle... you now have technical work and a lot of political and non-technical work, and a lot of internal coordination to get all relevant people on board to commit to a change.
That's really great that Ford uses Zuora. But for someone trying to work with an inhouse system that doesn't map to what a system like Zuora can handle... you now have technical work and a lot of political and non-technical work, and a lot of internal coordination to get all relevant people on board to commit to a change.