I am glad the taxi industry worked for you as a driver for a while. But it was unbelievably bad for consumers for so long, I have no sympathy for anyone related to the industry pre Uber at all. You might have been a good driver but most were not and frankly the odds aren't in your favor either. I am sincerely glad that the taxi industry got fucked as hard as it did, it forced them to at least think a little bit about customer experience and improve in some places.
The hn comment I linked told of how the company I drove for became the default cab company for the Phoenix area. One aspect was how passengers could file a complaint, and they'd look into it.
I got taken for a ride by a taxi driver in San Jose, cira 2003... That should have been a $20 fare, not a $100 fare, but I was naïve.
Sometimes my passengers would watch our route on their phone.
You're not exactly wrong but your comment isn't really reflective of anything meaningful. Correlation does not always equal causation. And I know a LOT of people with the same experiences. The commonality of these experiences leads me to believe it's a cab thing and not just a me thing.
In all other aspects of my life I tend to be pretty easy to get along with and generally have reasonable expectations. I don't have any reason to think my expectations of the cab industry are out of line with my expectations for everything else.
