There's a tremendous amount of devil in the details of how this is implemented:
> "With this change, if merchants can provide additional data or evidence to show that the disputed charge is valid, then the dispute will be invalid."
I've seen (from the merchant side) unfair chargebacks. No question.
But my fear is that Visa is going to implement this something like YouTube copyright claims, where basically, the merchant just has to respond and that's it.
The last chargeback I issued was for an electronics seller who never credited me for a return. I explained the issue to American Express' automated system. Uploaded receipts (including the seller's return instructions, and delivery confirmation of the returned item), and got an instant refund.
I'd love to know how Visa's changes will affect this type of chargeback. It's wasn't "fraud" in the sense that someone used my credit card without authorization. But it certainly was a merchant that didn't follow up on their end of the deal.
> "With this change, if merchants can provide additional data or evidence to show that the disputed charge is valid, then the dispute will be invalid."
I've seen (from the merchant side) unfair chargebacks. No question.
But my fear is that Visa is going to implement this something like YouTube copyright claims, where basically, the merchant just has to respond and that's it.
The last chargeback I issued was for an electronics seller who never credited me for a return. I explained the issue to American Express' automated system. Uploaded receipts (including the seller's return instructions, and delivery confirmation of the returned item), and got an instant refund.
I'd love to know how Visa's changes will affect this type of chargeback. It's wasn't "fraud" in the sense that someone used my credit card without authorization. But it certainly was a merchant that didn't follow up on their end of the deal.