Technical people often believe using more/new tools will solve people problems. "If only we could measure more by better decomposing tasks in Jira, then we'd know how to be more efficient! If only we could add micro-specific tags to or documentation, then anyone can search for what they want and find the resource! We just need to put every single process anyone has ever heard of into confluence; then anyone can look them up and follow them!"

Tools don't solve people problems because at the scale of people problems everyone has a different philosophy about the tool (and the problem). Communication is what solves people problems.