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Bless Edwin for being here for us, always, time after time, but what a sad state of affairs.


Edwin has saved me before too. Love Edwin.


I'm proud to announce that Edwin officially pulled through for us today. All our accounts have been reactivated.

There are clearly problems at Stripe. But this kind human is not one of them.


You need to explain what happened, and what sector you operate in. Doing this support stuff on HN as a last resort & getting on the front page is crap in the first place, not feeding back is even worse.



I would still recommend you change your payment backend to direct your customer payments via one or more "backup" processors asap. Perhaps leave Stripe altogether if you prefer, once that's done, or keep Stripe around as the backup.

After all, they have a track record of screwing you over again, after fixing and checking your account. Whatever triggered that could do it again when you least expect it, despite Edwin's good work. Probably the triggers haven't changed as you are still running the same business.

(Like several other commenters, I was thinking of using Stripe as a main payment processor before seeing this article because of their great API, documentation, test mode and ease of setup. They seemed like a good choice, but I had wrongly assumed they were reasonable and reliable and if there were issues they could be resolved; that I didn't need to worry about Stripe being shady themselves. Now I've learned Stripe is like the Paypal of old when it comes to killing a business abruptly with no warning or recourse. That's so severe it cancels out every benefit and feature. With much disappointment I now feel it will be necessary to evaluate other services instead.)




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