Someone reaching out in this case is nice but what about folks who can't get their complaint to the top of the HN front page? I'm hopeful the OP gets everything sorted out but these no-warning, no-explanation, no-recourse suspensions need to be prohibited when the only thing a company says is "TOS violation."
There's a variety of cases where the only legal messaging around the suspension is approximately that. Whether or not Stripe is doing wrong here, they do have to comply with US law and that type of law will result in that shape of suspension and therefore this type of story appearing on HN.
Completely agreed. In the past, my employer has been in the same position with a different platform and to say it is an existential and Kafkesque nightmare is an understatement.
