> we have enough other customers that we can burn you without much worry of repercussions
This. This is a common tune to about 100% of "BigSomething killed my business" stories that appear on HN almost weekly. If you go to BigSomething, you get a polished, automated, convenient, cheap service that would not hesitate to kill you account the moment something looks wrong to any of the robots watching it, and the customer support (the non-robotic kind, I don't count "we are working on it" auto-replies) is not part of the package because it doesn't scale. You have to either accept this as the risk for doing business, or not use BigSomething as you primary or critical vendor.
This. This is a common tune to about 100% of "BigSomething killed my business" stories that appear on HN almost weekly. If you go to BigSomething, you get a polished, automated, convenient, cheap service that would not hesitate to kill you account the moment something looks wrong to any of the robots watching it, and the customer support (the non-robotic kind, I don't count "we are working on it" auto-replies) is not part of the package because it doesn't scale. You have to either accept this as the risk for doing business, or not use BigSomething as you primary or critical vendor.