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I'm sure they have internal horror stories of the practice, but they do it.

When we sold an old company to a PE group, all the McMaster loose stuff in the warehouse went back to them stacked in boxes on a pallet for them to work through. I wouldn't be surprised to learn our CM did the same thing after the sale.




That kind of service must require tons of human intervention and employees who worked there for decades, no? I mean the catalog is humongous.


Knowing the customer’s order history reduces the search space in most cases.


NOICE

Didn’t think of that. Still damn impressive




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