If the process was good, the tickets would be handled properly but perhaps with ... | Hacker News

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		rvba on Oct 9, 2022 \| parent \| context \| favorite \| on: Ask HN: Why do people come to HN for Stripe resolu... If the process was good, the tickets would be handled properly but perhaps with delays - that would be a growing pain. They can solve issues but slowly. Support being clueless and unable to solve problems means thst the process is bad.

pojzon on Oct 9, 2022 [–]

Before the tickets were handled by well paid support that understood the product.

Now its all outsourced to cheapest location to ppl that dont care or are willing to do a good job.

Pretty usual stuff for any big company.

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