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> The only times I have ever had a problem with songs not being on the iPhone are when

But would you even notice if the song showed up in your itunes list "as if" it was on the phone but, when you played it, it grabbed it off the internet (with not delay, because it streams it). I expect most people wouldn't notice this at all.

> But it does mean that either because of user error or unusually bad products

- The issue with it loading songs (that you have told it to put on the phone) from the internet is, as far as I was able to determine, intended behavior.

- The issue with it renaming every song to a "random" alphanumeric string is, also as far as I was able to determine, intended behavior. Although needing to get the songs "back out of itunes" is, I imagine, an edge case.

- The failed backup restore, I have nothing on. It didn't work, but it was long enough ago that I don't recall why. I do not think it was faulty hardware. It could have been user error... but the entire point of the iphone argument is "it just works"; "you didn't do it right" isn't really a reasonable response in that context. Especially when you consider we really couldn't find a way to recover from it.



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