My biggest problem with Latch is the latency. My building switched from old-school key fobs to Latch, and even ignoring the extra time spent unlocking my phone to access the Latch app, once the phone is in front of the scanner communicating it takes multiple seconds to unlock. To say nothing of whether it seems like that reader is having a bad day, and I have to use a different door with a functioning reader.
The old key fob unlocked the door instantly (no noticeable lag) 100% of the time without fail. And I didn’t have to have a spare hand to “unlock” my fob to use it.
I feel like the latency wouldn't be such an issue if they used the native iOS / android features with nfc but not entirely sure. Honestly what I usually do is just unlock it from my phone or watch as I'm reaching my landing (about ten feet from my door), so it's unlocked my the time I reach for the handle.
The old key fob unlocked the door instantly (no noticeable lag) 100% of the time without fail. And I didn’t have to have a spare hand to “unlock” my fob to use it.