> Sure, 2-5% of my users are nasty/mean, but let me tell you a little secret: They are immensely frustrated with their life situation and they know how simple the solution should be.
Yours is a wonderful comment and you must be a very empathetic person.
Sadly, the vast majority of people tend to have just enough empathy to get by (we definitely are outliers!) and have a really hard time understanding that the very mean person most probably just had a terrible, terrible day or week, and lashed out on you. Yeah, it sucks and it is non excusable, but we all go through the worst days of our lives eventually.
In my experience it is wrong to assume that 5% of people are nasty, like the article says. It's a sad view of the world. 5% of people are currently blinded by life that has just shit upon them, and patience and a little selflessness would calm them down, and maybe, make their shitty day even better. And if they are complaining about something, whatever their attitude, there is probably something wrong that needs your attention.
Sociopaths exists but they are very rare, and often they just want to go about their day, not caring much about you to do anything good or bad.
Yours is a wonderful comment and you must be a very empathetic person.
Sadly, the vast majority of people tend to have just enough empathy to get by (we definitely are outliers!) and have a really hard time understanding that the very mean person most probably just had a terrible, terrible day or week, and lashed out on you. Yeah, it sucks and it is non excusable, but we all go through the worst days of our lives eventually.
In my experience it is wrong to assume that 5% of people are nasty, like the article says. It's a sad view of the world. 5% of people are currently blinded by life that has just shit upon them, and patience and a little selflessness would calm them down, and maybe, make their shitty day even better. And if they are complaining about something, whatever their attitude, there is probably something wrong that needs your attention.
Sociopaths exists but they are very rare, and often they just want to go about their day, not caring much about you to do anything good or bad.