We recently had a maddening experience with Airbnb. We booked a long-term rental (~3 months) while our home got worked on, costing $10k+ USD (so Airbnb made a couple thousand bucks?). During our stay, we paid for our OWN cleaners to clean the house every other week and made of a video walkthrough of the house demonstrating its cleanliness. All went well until after we checked out.
The host had been living outside the US for the last couple years, and hadn't seen their house in person for a very long time. They happened to come back after we checked out, and decided to blame all the Wear and Tear from the last couple years on us. Wear and Tear is not something hosts are supposed to be able to charge damage fees for, but they rung us up for a massive damages fee (thousands of USD). We refuted the charge with Airbnb, providing our video evidence which directly countered each of the host's claims.
Airbnb didn't care and made us pay. Even though we've used Airbnb many times, I guess the host was still worth more to Airbnb than us as guests. We left a review describing the experience, and the host countered with their negative review of us. The cherry on top is that we forgot to logout of all our video streaming services from their TV, and the host's last last petty move was to delete all our user profiles from all our services.
The host had been living outside the US for the last couple years, and hadn't seen their house in person for a very long time. They happened to come back after we checked out, and decided to blame all the Wear and Tear from the last couple years on us. Wear and Tear is not something hosts are supposed to be able to charge damage fees for, but they rung us up for a massive damages fee (thousands of USD). We refuted the charge with Airbnb, providing our video evidence which directly countered each of the host's claims.
Airbnb didn't care and made us pay. Even though we've used Airbnb many times, I guess the host was still worth more to Airbnb than us as guests. We left a review describing the experience, and the host countered with their negative review of us. The cherry on top is that we forgot to logout of all our video streaming services from their TV, and the host's last last petty move was to delete all our user profiles from all our services.