It won't, they set up the call center so they could get rid of the more expensive in person local offices that used to exist to handle claims and sell insurance. That's not the right business for VR anyways, it's too broadly customer facing whereas VR for business is more B2B or internally focused. Remote workers are a big target for VR. Virtual doctor's visits are another. Remote education. Internal company training for maintenance, emergency or other physical procedures. B2B sales calls. Interviewing. Even tradeshows would be a target with a capable enough network and server setup.