If I'm in a mixed group down the pub I won't at all be surprised if somebody (usually female) walks up to the table and says "hey guys" as a greeting, intending to include male, female and enby members of said group.
If I'm on the internet I'm not going to try and use "guys" as gender neutral because I fully expect I'd be misunderstood by a decent percentage of people reading if I did.
So I wouldn't say people are necessarily pretending, it's entirely possible they're just used to it being neutral and forgetting that for a bunch of people it very much isn't.
That's socially though - when talking about people I've slept with, I acknowledge I'd expect people to read 'guys' as only referencing the male-identified ones. Though I'm more likely to use 'dudes' for that purpose myself, because confusion around 'guys' can go in both directions.
It's not neutral but guys like to pretend it is.