GoTo has been bad for a while. I recently sent their team a support ticket for their GoToWebinar API (API response contained completely different/wrong data). They said it's not that much of a problem and said they weren't gonna fix anything. Hilariously bad.
They were a red headed stepchild within the Citrix portfolio before they were carved up like a turkey. I wouldn’t expect anything positive from them going forward.
If that wrong data contained emails, etc. Then that would be a data breach and legally they need to fix, inform affected users, and report the data breach. If they said they weren't going to fix it, report it.