Maybe I'm reading this too negatively, but I just view it as their cost for not having a streamlined process and that it is just part of the transaction. It is one of the main reasons I use a credit card. If a company takes my money and reserves my room at a hotel and I show up at 2am, I expect access to the room. If they don't, I request my money back in person for services not rendered. If they cannot do it right then and there, I just tell them I'm going to chargeback because I don't really trust a company that took my money in the first place to return it in a timely manner. This happened to me in 2022 and I still plan to stay at that hotel chain. Just a rare occurrence for which they paid.