I have used both VRBO amd AirBnB for many years now.
When COVID-19 travel bans proliferated in early 2020, AirBnB proactively refunded my money for a reservation that was nominally no longer cancellable.
VRBO told me to reach out to the host, which turned out to be this apartment rental agency that would ghost my emails for a few days, then offer future credit, then told me to get in line as they have many customers, and eventually processed the refund 3 months or so down the road.
When COVID-19 travel bans proliferated in early 2020, AirBnB proactively refunded my money for a reservation that was nominally no longer cancellable.
VRBO told me to reach out to the host, which turned out to be this apartment rental agency that would ghost my emails for a few days, then offer future credit, then told me to get in line as they have many customers, and eventually processed the refund 3 months or so down the road.
Needless to say, I no longer use VRBO.