That's exactly it. That's the cost to pay a good handy man, that will definitely show up on short notice. I'm paying for those 5 9s of reliability. I can't stop doing what I'm doing at work at noon to drive out and resolve an issue that's likely user error.

That handyman is also blowing off other jobs and dealing with the fallback of blowing off of those other jobs. $200 is the market rate for that