> Oh those customers want something very similar to the feature X I'm working on right now? Let's join the chat and see if we can't satisfy two customers for the price of one.
Perhaps, and our team lead which also has the product manager hat catches many such scenarios, or we catch it during our team meetings.
But like I said we've got hundreds of customer-specific features and integrations, it's hard to catch everything, so no need to defer things when one of us devs can shortcut the process.
Shouldn't this be the job of the product manager?