I think what people are missing in my complaint is that the classic problem being faced right now is airline companies trying to force people to accept vouchers in lieu of refunds. In the US this is illegal as I understand it but they're doing it anyway.
But that's not what happened here. Rather, this person requested vouchers and changed her mind long after realizing they'd take longer to redeem than expected. Sure, BA ought to offer a refund even now -- but they didn't force the person to take vouchers it seems. She knew what the risks of vouchers were and asked for them anyway.
To me, this seems to be evil, but a rather lesser evil.
Need to have law that force refund in cash only and 4x penalty for refund in any form. Business also response to profit and lost. In this case if the lost is significant they will be motivated to do things correctly. Unfortunately, MPs arent that bright and focus. They do other things that outside of the benefits of their constituents.
But that's not what happened here. Rather, this person requested vouchers and changed her mind long after realizing they'd take longer to redeem than expected. Sure, BA ought to offer a refund even now -- but they didn't force the person to take vouchers it seems. She knew what the risks of vouchers were and asked for them anyway.
To me, this seems to be evil, but a rather lesser evil.