I learn in a different topic on HN that with a sophisticated chat bot lurkers dare ask support questions. As many developers I've often asked people how to do things. Before asking I try to find answers in google (as asking questions easily googled is lame) but if the chat channel is busy and I've already asked for help in the last 30 minutes I do more google searches. Each next question feels more expensive. Technically I apparently prefer to ask google first. If there is a chat bot fit for the question I should logically go "bother" that before asking humans for help.
Asking a human manager for anything is many orders of magnitude more frightening. It's not that I don't have questions! I have many, of which a lot are dumb questions, questions that I should be able to figure out without help.
Say i'm pondering taking a day off, with the human I would make up my mind, pick the day and ask for the day off. With a bot I would ask which day would be ideal before making up my mind. A human manager would think you've gone insane if you asked 20 such questions. You either want a day off, you don't or you say nothing.
I might like a different brand of coffee while we are trying to meet the deadline. I'm sure that question is going to go down well with an overworked human manager.
I don't think in 40-ish years I have ever asked a manager what's a good day or week for me to take off. I probably have certain constraints and I can look at my calendar. And have a general sense for good and less-good periods.
Purely out of curiosity I one time ask for a risk analysis report my employer is legally obligated to maintain and share with me (but didn't have). Safe to say the response involved a lot of emergent behavior.
With people asking a question is never just asking a question.
Like with any job there is a sub set of tasks better done by a machine.
There are questions that should be asked but wont be and ones that could be asked but shouldn't be. It depends a lot on the persons, their relationship and the context where the lines are but if its just a bot you can ask anything. The answers would somewhat depend on your role but they wont depend on who you are or how few or how many questions you've used up in the last hour, today, this week, this month and this year. Humans are like that, we are like: I've never asked for anything! as if its an important metric.
Asking a human manager for anything is many orders of magnitude more frightening. It's not that I don't have questions! I have many, of which a lot are dumb questions, questions that I should be able to figure out without help.
Say i'm pondering taking a day off, with the human I would make up my mind, pick the day and ask for the day off. With a bot I would ask which day would be ideal before making up my mind. A human manager would think you've gone insane if you asked 20 such questions. You either want a day off, you don't or you say nothing.
I might like a different brand of coffee while we are trying to meet the deadline. I'm sure that question is going to go down well with an overworked human manager.