I had a gym membership that I wanted to cancel because I had moved, and their closest location was no longer convenient.
First, they tried to tell me I had to go back to the location I had originally signed up at in order to cancel. No phone cancellation options or anything. I guess if I had moved more than a few miles away, I'd be out of luck.
After some fighting, the closer location let me fill out a paper cancellation form. The cancellation form had a very clear section that showed "paid in full" and "$0 remaining due." Despite this, I got a bill a month later for my "final month." I refused to pay it, obviously. They harassed me, calling me daily. Only once I posted a poor review online did someone finally decide the $50 (or whatever it was) wasn't worth it.
They gym itself was a fine gym, but these billing practices are scummy scummy scummy. I refuse to sign up for any other gym (except maybe a local rec center) until there's more legislation to protect my consumer rights. The cancellation nonsense isn't worth my time.
First, they tried to tell me I had to go back to the location I had originally signed up at in order to cancel. No phone cancellation options or anything. I guess if I had moved more than a few miles away, I'd be out of luck.
After some fighting, the closer location let me fill out a paper cancellation form. The cancellation form had a very clear section that showed "paid in full" and "$0 remaining due." Despite this, I got a bill a month later for my "final month." I refused to pay it, obviously. They harassed me, calling me daily. Only once I posted a poor review online did someone finally decide the $50 (or whatever it was) wasn't worth it.
They gym itself was a fine gym, but these billing practices are scummy scummy scummy. I refuse to sign up for any other gym (except maybe a local rec center) until there's more legislation to protect my consumer rights. The cancellation nonsense isn't worth my time.