I've cancelled my NYT sub online, a year or two back. I keep seeing anecdotes like yours pop-up, though. I don't know if they have different policies based on billing address or something.
I remember distinctly because when I _first_ signed up, it wasn't an option. A year or two later they emailed something about "Look how cool we are, you can cancel with just a few clicks now!" as if it was something to be proud of, rather than just them finally using consumer-friendly practices.
I remember distinctly because when I _first_ signed up, it wasn't an option. A year or two later they emailed something about "Look how cool we are, you can cancel with just a few clicks now!" as if it was something to be proud of, rather than just them finally using consumer-friendly practices.