Tangentially related - I signed up for DSL through Deutsch Telekom while living on a US military base in Germany, in 2002. I signed up in person at a DT location, and due to the language barrier, I did not get the 'unlimited' plan that I asked for. Instead, I got a 10 hour per month plan, with hourly overage charges once I passed 10 hours. I did not discover this mistake until I returned from a deployment several months later, during which I left my DSL connected. The bill from DT was over 10,000 euros. I never paid, and I had to use creative methods to get online from then onwards. It was annoying.
Ah yeah typical German customer service "we will straight out lie to your face because fuck you". Unsurprisingly every mistake and misunderstanding is at a disadvantage to the customer.
