These problems predate ChatGPT. Their API has been on the market for nearly 3 years. And they raised their first $1B in 2019. That's plenty of money and time to hire capable leadership.
Yeah but again, this is the fastest growing app in history and it uses way more compute than your standard webapp, and basically delivers all functionality from a single service that handles that load. I can see why there would be some growing pains.
