I think that it is (a little bit) more subtle: the importance of quality OF A PRODUCT (projects delivery is another beast) is relative to:
- the customer: either B2B or B2C
- the market share: minimal (< 1%... including all startups) or dominant (> 30%)
- B2C is really dynamic and few bad versions/products can make the customers fly away (except when strong dominance - like Windows - or no equivalent product) and shutdown a company. Price can be a strong factor and cost of migration/switching is usually not considered
- B2B is more conservative: hard to enter the market (so small market shares will need a lot of time to take off... if there's no competitor) but once you're in, the cost of change for a company is usually high enough to tolerate more bad versions (and more if there's few competitors, and incompatibilities between products, and legal requirements to keep records, and a lot of "configuration", and requiring a strong training for a lot of people...). Companies as customer dont see the switch of software as a technical problem (replacing on editor by another one) but as a management problem (training, cost to switch, data availability, availability of people already trained, cost of multi-year/multi-instance licences...)
- the customer: either B2B or B2C
- the market share: minimal (< 1%... including all startups) or dominant (> 30%)
- B2C is really dynamic and few bad versions/products can make the customers fly away (except when strong dominance - like Windows - or no equivalent product) and shutdown a company. Price can be a strong factor and cost of migration/switching is usually not considered
- B2B is more conservative: hard to enter the market (so small market shares will need a lot of time to take off... if there's no competitor) but once you're in, the cost of change for a company is usually high enough to tolerate more bad versions (and more if there's few competitors, and incompatibilities between products, and legal requirements to keep records, and a lot of "configuration", and requiring a strong training for a lot of people...). Companies as customer dont see the switch of software as a technical problem (replacing on editor by another one) but as a management problem (training, cost to switch, data availability, availability of people already trained, cost of multi-year/multi-instance licences...)