Right. The benefits outweigh the disadvantages for you... until they don't.
Nearly a decade ago I worked on MMORPGs for EA. An astounding amount of game design, engineering, and customer support effort went into addressing a tiny portion of the userbase we called "griefers". Griefers may be 0.1% of the population but one griefer can create an enormous number of unhappy players. You come up with a feature and think "there's only a tiny chance that someone could use this to harass or annoy another player"... and guess what, the actual chance is near 100%. Maybe this is what bored kids do today instead of TPing houses.
The problem with simple one-click unsubscribe links is that there isn't a way to stop the griefing. One kid gets the link and never tires of clicking it. The owner has no idea who is doing it and can't stop it and gets incredibly frustrated and angry. One incredibly angry user is far more hazardous to your business than 10,000 slightly inconvenienced users.
Is this a realistic problem? I don't really know, it probably depends on your app. The stakes are a lot lower here than in an MMORPG somebody is paying $20/mo for. But when I look at the incentives, I genuinely wonder if one-click unsubscribe (or any other kind of auto-login from an email) is a good business decision. It would certainly make sense to build in some protection, like expiring after 24 hours or whatnot.
I'm very curious to know what other people on the sending side of this business think. Obviously as an email recipient you want the system to securely and anonymously read your mind and act according to your specific intention automatically all the time.
Nearly a decade ago I worked on MMORPGs for EA. An astounding amount of game design, engineering, and customer support effort went into addressing a tiny portion of the userbase we called "griefers". Griefers may be 0.1% of the population but one griefer can create an enormous number of unhappy players. You come up with a feature and think "there's only a tiny chance that someone could use this to harass or annoy another player"... and guess what, the actual chance is near 100%. Maybe this is what bored kids do today instead of TPing houses.
The problem with simple one-click unsubscribe links is that there isn't a way to stop the griefing. One kid gets the link and never tires of clicking it. The owner has no idea who is doing it and can't stop it and gets incredibly frustrated and angry. One incredibly angry user is far more hazardous to your business than 10,000 slightly inconvenienced users.
Is this a realistic problem? I don't really know, it probably depends on your app. The stakes are a lot lower here than in an MMORPG somebody is paying $20/mo for. But when I look at the incentives, I genuinely wonder if one-click unsubscribe (or any other kind of auto-login from an email) is a good business decision. It would certainly make sense to build in some protection, like expiring after 24 hours or whatnot.
I'm very curious to know what other people on the sending side of this business think. Obviously as an email recipient you want the system to securely and anonymously read your mind and act according to your specific intention automatically all the time.