>>Why is it odd to expect it to be faster to ask someone else to do this process for you rather than you doing it yourself?
That's not really the issue here. It's more that it's odd to ask someone else to do this process for you and they tell you to make an appointment and come back.
A potential customer is telling an apple store employee "I want to exchange my money for your goods. I need you to do the exact same thing as a high school kid at a part time job, take my money and give me the phone. I just want you to act like a proper brick and mortar store for 2 minutes dammit."
To which the employee responds "I can't do that now be cause you don't have an appointment. When you come back withone, I'll be glad to take the 2 minutes that's needed to make that transaction."
The "insane" pat is that apple store employees, the purpose of which are ultimately to convince potential customers to give them money in exchange for apple stuff and facilitate the transfer of resources, are basically telling potential customers "I won't do my job where I take your money and give you apple stuff unless you have an appointment. You don't have one, no apple for you."
That's not really the issue here. It's more that it's odd to ask someone else to do this process for you and they tell you to make an appointment and come back.
A potential customer is telling an apple store employee "I want to exchange my money for your goods. I need you to do the exact same thing as a high school kid at a part time job, take my money and give me the phone. I just want you to act like a proper brick and mortar store for 2 minutes dammit." To which the employee responds "I can't do that now be cause you don't have an appointment. When you come back withone, I'll be glad to take the 2 minutes that's needed to make that transaction."
The "insane" pat is that apple store employees, the purpose of which are ultimately to convince potential customers to give them money in exchange for apple stuff and facilitate the transfer of resources, are basically telling potential customers "I won't do my job where I take your money and give you apple stuff unless you have an appointment. You don't have one, no apple for you."