I wonder how the experience would have went if he hadn't set the desktop up for him initially. For many new users, I imagine they would be starting with Windows 8 from scratch on a new PC or a fresh install, which surely provides a guided tour and lots of hints and tips.
I still agree that excluding the Start button seems like a bad idea. Many novice users don't ever think of using the keyboard for navigation and it's clear from the video that switching back to Metro with the mouse is non-obvious.
For many new users, I imagine they would be starting with Windows 8 from scratch on a new PC or a fresh install, which surely provides a guided tour and lots of hints and tips.
No, it doesn't. At least not the Consumer Preview.
And that workflow only works for the very first person to use the system. It's defeated in any situation where you've got multiple people sharing a computer, and all using the same account. (i.e., normal computer usage patterns.) It's also defeated in any situation where the user dismisses the tour without even looking at it first. (i.e., normal computer usage patterns.) What they actually need to have Win8 do is automatically detect if it's running on a standard PC, and if so then have it default to the kind of user interface that PC users have been used to for the past 17 years.
I suspect that Metro is a great interface for tablets, and I could see even making it very easy to get to from PCs, for users who like it. But making it the default for PCs will be a dangerous and stupid move my Microsoft if they decide to stick with it. It's not just that it'll be confusing to users. It'll be that it's sacrificing the single biggest thing which ensures their continuing dominance in the PC market - familiarity. The interface on Win8 CP manages to be different enough from previous versions of Windows that it will feel more alien to their customers than the OS of their primary competitor, Apple. The last thing Microsoft needs to be doing right now is accelerating the rate at which Apple takes their customers by voluntarily jettisoning the primary reason why many of their users haven't switched yet.
it's clear from the video that switching back to Metro with the mouse is non-obvious.
And how. "Non-obvious" is like the official slogan of Windows 8. It's amazing how many things are non-obvious on Win8 consumer preview. When I first tried it (having not tried developer preview first), I found myself at a loss the first time I tried to find the control panel, get to the desktop, open IE in a Window (that is, get the non-Metro browser), get back to the Start screen from the desktop, close a Metro app, switch Metro apps, shut the computer down, open an application that isn't on the start screen (e.g., cmd.exe), add an app to the start screen. . . All of this might have been easy enough to figure out, except that I was sitting there looking at an OS named "Windows 8", so I kept (perhaps foolishly) expecting it to behave somewhat like the one named "Windows 7".
Long story short, Windows 8 is the first operating system since Unix where I felt the need to keep some sort of instruction manual close at hand while I was getting used to it. Even Unity felt less jarring to me.
I still agree that excluding the Start button seems like a bad idea. Many novice users don't ever think of using the keyboard for navigation and it's clear from the video that switching back to Metro with the mouse is non-obvious.