I don't think its the company as much as the nature of the product.
Fiber is simply in a completely different universe of quality compared to DOCSIS & DSL.
AT&T is literally the worst thing on earth... unless you have access to their fiber offerings. Then it might be among the best. I can get 5gbps in my area now but I don't bother. Internet is solved for me as far as I am concerned now.
I don't know. I know that I despise Comcast, although my problem with them isn't the actual service itself. That's been great. My problem is dealing with them as a company.
If I had any other option, even one with worse service, I'd switch away in a heartbeat if the new company were easier to deal with.